Small fleet owner Scott Jordan once had something of a maxim he’d repeat about his business dealings. “In all the years I’ve been in business,” around seven years as an independent, he’d say, “I’ve never been screwed over by the broker or shipper, only the trucker.”
Last year, that changed in a big way on a load that Jordan booked for one of his owner-operators. Working with a sizable broker, he was led to believe the freight was something of a need-it-now item. Complications ensued, appointments for delivery were rescheduled repeatedly, and rate confirmations were updated to reflect the changes. After reaching an agreement to store the load for about a week, it turned into a $3,800 load, well over the initial rate.
Written by Todd Dills originally published here. Read the rest of the article.